Application Analyst II
Geisinger
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNowSQL
About the role
- Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support
- Develops a strong understanding of assigned application(s) and can demonstrate a proficiency in navigating through the applications)
- Meets with relevant personnel to perform data collection through discussions, workflow observations and document review
- Identifies opportunities to modify current state workflows to increase efficiency or effectiveness
- Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation
- Performs application testing including unit, scenario-based, capacity, integrated, and parallel testing
- Applies critical thinking to problem solving and strives to understand the root cause of the issue
- Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership
- Provides regular updates regarding work status and demonstrates appropriate issue escalation
- Completes system build and documentation in accordance with department guidelines and in adherence to change management policy
- Actively participates in meetings by being an engaged listener and offering both feedback and input
- Prepares training material and conducts training classes in either virtual or in-person settings
- Provides remote and/or on-site support as needed to end-users
- Supports system upgrades, patches, and monitoring
- Assists in the preparation of department guidelines, standards, procedures, and policies
- Participates in vendor review and selection processes
- Develops understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications
Requirements
- Minimum of 4 years-Relevant experience* (Required)
- High School Diploma or Equivalent (GED)- (Required)
- Application support & maintenance
- Root cause analysis
- Understanding of basic business functions
- Understanding of application deployment and management tools (SCCM/Group Policy)
- Experience with Microsoft Windows OS
- Experience with Microsoft 365 suite
- Prior experience using ServiceNow
- Knowledge of SQL (preferred)
Benefits
- healthcare benefits for full time and part time positions from day one
- vision
- dental
- benefits for domestic partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application implementationapplication supportroot cause analysisworkflow analysisunit testingscenario-based testingcapacity testingintegrated testingparallel testingSQL
Soft skills
critical thinkingeffective communicationengaged listeningproblem solvingfeedbackinputissue escalationtraining preparationtraining deliverycollaboration
Certifications
High School DiplomaGED