Auto Damage Trainee – Field

GEICO

Auto damage trainee inspecting vehicles, estimating repairs, and negotiating settlements for GEICO, a major U.S. auto insurer.

Posted 8/13/2026full-timeCleveland • Ohio • 🇺🇸 United StatesEntry Level💰 $28 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and interpersonal skills while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of prioritizing tasks and ensuring customer satisfaction in a high-volume environment.

Highest-signal resume keywords

Customer ServiceVehicle Damage InspectionRepair Cost EstimationActive Adjusters LicenseHigh School Diploma or GED

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentRepair Cost EstimationNegotiationKPI ManagementMultitasking

Soft Skills

Problem-SolvingEmpathyInterpersonal SkillsAdaptabilityDetail-Oriented

Tools & Technologies

Insurance ContractsRental Car Management

Certifications & Qualifications

Active Adjusters License

Industry Keywords

Customer-Facing ExperienceHigh-Volume Call CenterCustomer SatisfactionWest Cleveland, OH

About the role

Key responsibilities & impact

Provide reassurance and solutions to customers after accidents
Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns and ensure a positive experience
Drive customer satisfaction through meaningful interactions
Work in the West Cleveland, OH field territory

Requirements

What you’ll need

Customer-facing experience preferred
Experience in high-volume call centers with KPIs and measurable goals preferred
Active Adjusters license preferred
High School Diploma or GED required
Valid driver’s license meeting company underwriting guidelines required
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable and detail-oriented
Able to prioritize and multitask across platforms
Available to work evenings, weekends, and holidays
Must work in the listed territory
GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
Accrue Paid Time Off immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program (up to $5,250 annually)
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
Mentors to help you learn and grow
GEICO fleet vehicle assigned
Professional development programs, mentorship, and certification assistance
Competitive pay, benefits, and flexibility to support well-being and future