Auto Damage Trainee – Field

GEICO

Field Auto Damage Trainee assessing vehicle damage and estimating repairs for GEICO, a major U.S. auto insurer.

Posted 8/13/2026full-timeLombard • Illinois • 🇺🇸 United StatesEntry Level💰 $31 - $47 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving abilities while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of driving customer satisfaction through meaningful interactions and collaboration with various stakeholders.

Highest-signal resume keywords

Customer ServiceVehicle Damage InspectionRepair Cost EstimationNegotiation SkillsActive Adjusters License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle InspectionRepair Cost EstimationNegotiationCustomer InteractionKPI Management

Soft Skills

Interpersonal SkillsProblem-SolvingEmpathyAdaptabilityDetail-Oriented

Certifications & Qualifications

High School DiplomaValid Driver’s LicenseActive Adjusters License

Industry Keywords

Customer-Facing ExperienceHigh-Volume Call CenterInsurance ContractsRental Car ManagementSettlement Negotiation

About the role

Key responsibilities & impact

Provide reassurance and solutions to customers after accidents
Inspect and assess vehicle damage
Estimate vehicle repair costs
Negotiate equitable settlements
Partner with body shops, rental companies, and parts providers
Consult with involved parties and review insurance contracts
Inspect vehicles and write estimates
Manage rental cars
Resolve customer concerns
Drive customer satisfaction through meaningful interactions
Complete required hands-on training at the Ashburn, VA facility and field training center
Work in the Lombard, IL field territory

Requirements

What you’ll need

High School Diploma or GED required
Valid driver’s license meeting company underwriting guidelines required
Availability to work evenings, weekends, and holidays
Customer-facing experience preferred
High-volume call center experience with KPIs and measurable goals preferred
Active Adjusters license preferred
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable and detail-oriented
Ability to prioritize and multitask across platforms
At this time, GEICO will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
Accrue Paid Time Off immediately
13 paid holidays annually (8 fixed, 5 floating)
401(k) with up to 6% match, vested immediately
GEICO Strive upfront tuition assistance program (up to $5,250 annually)
Licensing and continuing education at no cost
Hundreds of eLearning courses
Paid trainee program
GEICO fleet vehicle assigned
Personalized development programs, mentorship, and certification assistance
Competitive pay, benefits, and flexibility to support well-being and future