Staff Engineer, Applied AI
Match Group
Distributed SystemsElasticSearchJavaScriptPythonTypeScript
Staff Engineer – Amazon Connect, Contact Center
GEICO
full-time
Posted on:
Location Type: Hybrid
Location: Chevy Chase • California, Maryland, New York, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $230,000 per year
Job Level
Lead
Tech Stack
AWSCloudDynamoDBJavaScriptNode.jsOpen SourcePythonTerraform
About the role
- Provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentor relatively junior engineers
- Implement complex parts of a system or a product
- Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
- Lead efforts that set the direction for the rest of the team
- Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
- Defines metrics and solutions translating to increased service maturity
- Demonstrates incident response and problem determination leadership
- Develop and obtain consensus on enterprise wide guidelines and policies
Requirements
- Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
- Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
- Expert experience using multiple programming languages including Node.js, Python, C#
- Experience implementing infrastructure as code using Terraform
- Experience integrating with internal and external applications
- Expert in one or more areas of software, data, systems design, development, deployment and operation
- Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
- Expert in data ingestion and transformation
- Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
- Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
- Communicate effectively with a diverse team and fosters a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
- Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
- Experience working in an Agile environment (Scrum, Kanban, SAFe)
- AWS Certifications at the Associate, Professional, or Specialty level
- 6+ years of experience in Contact Center technologies and Cloud Architecture
- 6+ years of professional software development experience
- 3+ years experience with architecture and design
- 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
- 3+ years of experience using Terraform as Infrastructure as Code
- 4+ years of experience in open source frameworks
- 1+ years of people management experience
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Amazon ConnectAmazon Web ServicesNode.jsPythonC#TerraformDevSecOpsdata ingestiondata transformationContact Center technologies
Soft skills
technical leadershipmentoringeffective communicationteam collaborationproblem determinationincident responseovercoming obstaclesfostering cultureactive listeningconsensus building
Certifications
AWS Certifications
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