Auto Damage Trainee – Field

GEICO

Field Auto Damage Trainee providing reassurance and solutions for customers after vehicle accidents. Inspecting damages, estimating costs, and partners with repair shops.

Posted 7/21/2026full-timeRemote • New York • 🇺🇸 United StatesEntry Level💰 $32,050 - $50,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving skills while effectively managing customer interactions in high-volume environments. Holds an Active Adjusters License and possesses the ability to negotiate settlements and assess vehicle damage.

Highest-signal resume keywords

Customer ServiceActive Adjusters LicenseHigh-Volume Call Center ExperienceProblem-Solving SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentCost EstimationSettlement NegotiationKPI Management

Soft Skills

Interpersonal SkillsEmpathyAdaptabilityDetail-OrientedMultitasking

Certifications & Qualifications

Active Adjusters License

Industry Keywords

Customer SatisfactionCall CenterVehicle RepairInsurance

About the role

Key responsibilities & impact

Provide reassurance and solutions that make a difference in our customers' lives after an accident.
Inspect and assess vehicle damage, estimate vehicle repair costs.
Negotiate equitable settlements, partner with body shops, rental companies, and parts providers.
Resolve customer concerns, ensuring a positive experience.
Drive customer satisfaction through meaningful interactions.

Requirements

What you’ll need

Customer-facing experience preferred.
Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
Active Adjusters license preferred (training and exam fees provided).
High School Diploma or GED required; College degree preferred.
Valid driver’s license that meets company underwriting guidelines required.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Available to work evenings, weekends, and holidays.

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
401(k) with up to 6% match, vested immediately.
GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Paid trainee program includes 3 weeks of required hands-on experience.