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GEICO

Senior Engineer, Interactive Voice Response – AI/ML

GEICO

Senior Engineer designing and deploying AI applications for customer self-service. Collaborating across teams to enhance user experience through distributed systems in a hybrid role.

Posted 7/1/2026full-timePalo Alto • California, Maryland, Texas, Washington • 🇺🇸 United StatesSenior💰 $100,000 - $215,000 per yearWebsite

Tech Stack

Tools & technologies
AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaPythonPyTorchTensorflow

About the role

Key responsibilities & impact
  • Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)
  • Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience
  • Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions
  • Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring
  • Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment

Requirements

What you’ll need
  • 4+ years of professional software development experience within a Python or Java framework
  • 4+ years of experience in open-source frameworks
  • 3+ years of experience with architecture and design
  • 3+ years of experience with AWS, GCP, Azure, or another cloud service
  • Bachelor's degree in computer science, Information Systems, or equivalent education or work experience
  • Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++.

Benefits

Comp & perks
  • Competitive pay
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Hard Skills & Tools
Software DevelopmentAI Application DevelopmentMulti-Agent SystemsAutomationSystem ArchitecturePerformance MonitoringTesting Best PracticesOpen-Source FrameworksTensorFlowPyTorch
Soft Skills
CollaborationDecision-MakingProblem-Solving