Personal Injury Claims Examiner

GEICO

Personal Injury Claims Examiner at GEICO delivering assistance and evaluating insurance claims. Engaging with customers and involved parties to navigate the complexities of auto insurance.

Posted 6/28/2026full-timeLakeland • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in guiding policyholders through medical aspects of auto insurance claims while providing exceptional customer service. Proficient in investigating claims, evaluating medical necessity, and collaborating with various stakeholders to secure necessary information.

Highest-signal resume keywords

Customer-Facing Claims ExperienceActive Adjusters LicenseHigh-Volume Call Center ExperienceStrong Customer Service SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity InvestigationClaims EvaluationCase File MonitoringKPI Management

Soft Skills

Interpersonal SkillsEmpathyAdaptabilityDetail-OrientedMultitasking

Certifications & Qualifications

Active Adjusters License

Industry Keywords

Auto InsurancePersonal Injury Insurance ClaimsMedical Information

About the role

Key responsibilities & impact

Provide reassurance and assistance to make a difference in our customers' lives.
Guide policyholders through the complicated medical aspects of auto insurance claims.
Investigate medical necessity, determine casualty, evaluate the validity of personal injury insurance claims, and monitor case files over the course of treatment.
Consult with involved parties (customers, other carriers, attorneys, medical providers) and secure medical information.

Requirements

What you’ll need

Customer-facing Claims experience preferred.
Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
Active Adjusters license preferred (training and exam fees provided).
High School Diploma or GED required; College degree preferred.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Availability: Available to work Monday-Friday 8:00 AM-4:30 PM

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
401(k) with up to 6% match, vested immediately.
GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.