Senior Technical Program Manager

GEICO

Senior Technical Program Manager managing the execution of GEICO’s Contact Center roadmap. Leading cross-functional planning and guiding strategy to ensure alignment and drive operational success across technology teams.

Posted 6/20/2026full-timePalo Alto • California, Maryland, Texas, Washington • 🇺🇸 United StatesSenior💰 $120,000 - $260,000 per yearWebsite

About the role

Key responsibilities & impact

Manage, orchestrate, and drive execution of the Contact Center roadmap.
Ensuring work stays aligned with business goals, architectural standards, risk and compliance requirements, emerging technology adoption, and long-term scalability.
Support the coordinated delivery of capabilities that power how GEICO builds, secures, operates, and scales technology, including conversational AI, contact flow and routing, business enablement and productivity solutions.
Working across cross-functional teams, manage dependencies, sequencing, and delivery across domains, enabling teams across the enterprise to deliver faster, operate reliably, and innovate with confidence.
Act as a trusted advisor to executive and senior leaders, helping translate strategy and technical concepts into clear business outcomes and confident decisions.
Lead cross functional planning, intake, prioritization, and sequencing, making sure teams stay aligned, and dependencies are thoughtfully managed.
Help guide the Contact Center strategy and roadmap, balancing investment, scalability, cost efficiency, and long-term business value.
Drive KPIs and success metrics, like adoption, time-to-market, and operational health.
Drive execution of complex, multiteam programs, managing risks, milestones, and change across engineering, product, and operations.

Requirements

What you’ll need

Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, related field or Contact Center experience.
Change agent mindset: Passion for improving how teams build, operate, and scale technology, with a focus on driving meaningful organizational transformation.
Technical depth with business focus: Able to engage deeply with Engineering, Product and Business leaders while staying grounded in business outcomes and value.
Data driven storytelling: Experienced in building and presenting dashboards, roadmaps, and impact stories using tools like PowerBI, Claude, Cursor or other internal visualization platforms.
Proven delivery impact: A strong track record of driving high-impact initiatives, navigating ambiguity, managing risk and dependencies, and influencing measurable outcomes across technology, business, and product.
Thrives in ambiguity: Comfortable operating in highly ambiguous, rapidly changing environments, with intention and focus in bringing clarity, structure, and momentum as priorities and conditions evolve.
Empathetic guide and collaborator: Known for building trust, supporting inclusion, and creating environments where all teammates feel supported and able to do their best work.
Exceptional communicator: Articulates complex technical topics to nontechnical and executive audiences through clear narratives and storytelling.

Benefits

Comp & perks

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data driven storytellingtechnical depthchange agent mindsetdriving high-impact initiativesmanaging riskmanaging dependenciesbuilding dashboardscreating roadmapsimpact storiesoperational health

Soft Skills

empathetic guidecollaboratorexceptional communicatortrusted advisorability to navigate ambiguitysupporting inclusionbuilding trustarticulating complex topicscreating supportive environmentsleading cross functional planning