Claims Specialist

GEICO

Auto Claims Specialist guiding customers through claims process for GEICO, a large auto insurer in the US. Manage calls, resolve issues, and ensure customer satisfaction in a hybrid work model.

Posted 6/19/2026full-timeMelville • New York • 🇺🇸 United StatesMid-LevelSenior💰 $52,800 per yearWebsite

About the role

Key responsibilities & impact

Reassure customers and offer solutions when they need us the most with empathy and care.
Guide policyholders through their coverage and the steps to get back on the road safely.
Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
Resolve customer concerns ensuring a positive experience.
Drive customer satisfaction through meaningful interactions.

Requirements

What you’ll need

Customer-facing Claims experience preferred.
High School Diploma or GED required; College degree preferred.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Experienced in high-volume call centers with KPIs and measurable goals.
Available to work evenings, weekends, and holidays.

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
401(k) with up to 6% match, vested immediately.
GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceinterpersonal skillsproblem-solvingempathyadaptabilitydetail-orientedprioritizationmultitasking

Certifications

High School DiplomaGEDCollege degree