Operations Transformation Lead, Director

GEICO

Transform and modernize new hire learning programs for GEICO's operations call centers. Lead a team to incorporate modern learning technologies and methodologies for effective onboarding.

Posted 6/14/2026full-timeRichardson • Arizona, Florida, Maryland, Texas, Virginia • 🇺🇸 United StatesSenior💰 $113,775 - $212,175 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of instructional design professionals
Establish clear performance expectations, development plans, and career growth opportunities for team members
Drive a high-performance culture focused on accountability, innovation, and continuous improvement
Align team capacity to business priorities, ensuring effective allocation of resources across transformation initiatives while balancing ongoing book of work for Operations
Serve as a primary learning partner to Operations leaders across Sales, Service, and Commercial translating business strategies, performance gaps, and operational priorities into targeted learning solutions
Build strong, trust-based relationships with senior operations stakeholders to influence decisions, align priorities, and ensure adoption of transformed learning models
Develop and execute a strategic vision for transitioning from traditional learning approaches to a modern, learner-centric learning model that enhances engagement and retention
Transform existing new hire learning programs using innovative learning techniques such as e-learning, blended learning, software simulations, microlearning & gamification
Manage the cultural shift associated with the transformation, ensuring buy-in from all levels of the organization to facilitate smooth transitions to new learning practices

Requirements

What you’ll need

Bachelor's degree in instructional/graphic design, instructional technology, digital media design, user experience/user interface, learning and development or related fields
Proven experience transforming and modernizing new hire learning programs in large-scale call center settings
Strong knowledge of modern learning techniques including digital learning tools, instructional design, and learner experience design
Proficiency using e-learning development software and virtual collaboration tools
Excellent project management skills with the ability to lead multiple initiatives simultaneously, motivating teams to meet deadlines
Strong analytical skills with experience using data to measure and enhance program effectiveness
Outstanding communication and collaboration skills with ability to work cross functions and influence stakeholders at all levels
Creative and forward-thinking mindset with a passion for innovation, positive disruption and learning and development
Extensive software experience with expert proficiency in four or more tools: Articulate Storyline, HTML5, JavaScript, Adobe Creative Suite, Video/Audio production, Gamification Platforms.

Benefits

Comp & perks

Great Company
Great Culture
Great Rewards
Great Careers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designdigital learning toolslearner experience designproject managementdata analysise-learning developmentgamificationblended learningsoftware simulationsmicrolearning

Soft Skills

leadershipcoachingcommunicationcollaborationanalytical thinkingcreativityinnovationinfluenceaccountabilityadaptability