Product Manager – Customer Technologies

GEICO

Product Manager overseeing delivery and customer engagement analytics for GEICO's platforms. Focusing on messaging delivery, automation, and performance insights across channels.

Posted 6/9/2026full-timeBethesda • California, Maryland, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $100,450 - $157,850 per yearWebsite

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Hard Skills

product managementmessaging deliverymartech operationscampaign analyticsanalyticsreportingmeasurement productsKPI definitiondata analysis

Soft Skills

communicationstakeholder managementcollaborationsimplification of workflowspartnering with engineeringprioritizationcustomer impact focus

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

customer engagementautomationdelivery architecturereliabilityobservabilitycampaign deliveryjourney deliverycross functional environments

About the role

Key responsibilities & impact

You will be working on GEICO’s platform for creating and activating customer communications and marketing campaigns.
Help evolve into a modern customer engagement platform, assisting teams in reaching the right customers with relevant experiences across channels.
Drive automation and simplification in delivery and reporting workflows, improve execution visibility, and ensure platform reliability and observability.
Own product vision and strategy for messaging delivery and customer engagement analytics, connecting capabilities to measurable engagement performance.
Collaborate with engineering on delivery architecture and partner with business users on reporting and performance insights.
Define user-facing reliability and observability requirements for delivery and analytics, contributing to platform trust goals.
Lead discovery with campaign managers, marketing operations, analytics users, and engineering partners to prioritize features based on customer impact and reliability risk.

Requirements

What you’ll need

5+ years of product management experience, with meaningful focus on messaging delivery, martech operations, campaign analytics, or related customer engagement domains.
Proven experience delivering platform or internal product capabilities in complex, cross functional environments.
Understanding of messaging execution and the operational realities of campaign and journey delivery at scale.
Experience with analytics, reporting, or measurement products that help users turn data into action.
Demonstrated ability to simplify complex workflows and reduce manual operational work through better product experiences.
Ability to partner effectively with engineering, operations, design, and business stakeholders.
Strong communication and stakeholder management skills.
Experience defining KPIs and using data to inform prioritization and product decisions.
Bachelor’s degree or equivalent practical experience.

Benefits

Comp & perks

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.