Bilingual, Spanish Claims Service Specialist

GEICO

Bilingual (Spanish/English) Auto Claims Specialist at GEICO assisting customers with claims and providing solutions. Manage claims process and ensure customer satisfaction through interaction and support.

Posted 6/2/2026full-timeLakeland • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

About the role

Key responsibilities & impact

Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
Resolve customer concerns ensuring a positive experience.
Drive customer satisfaction through meaningful interactions.

Requirements

What you’ll need

Customer-facing Claims experience preferred.
Active Adjusters license preferred.
High School Diploma or GED required; College degree preferred.
Fluency in Spanish and English is required.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Experienced in high-volume call centers with KPIs and measurable goals.
Available to work evenings, weekends, and holidays.

Benefits

Comp & perks

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
401(k) with up to 6% match, vested immediately.
GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
GEICO Flex, additional weeks annually to work off-site.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Claims experienceAdjusters licenseHigh School DiplomaGEDFluency in SpanishFluency in English

Soft Skills

Customer serviceInterpersonal skillsProblem-solvingEmpathyAdaptabilityDetail-orientedPrioritizationMultitasking

Certifications

Active Adjusters license