Senior Product Manager, Experience

GEICO

CX-focused Product Manager at GEICO shaping payment and billing experiences for customers. Leading product discovery and collaboration across teams to enhance payment journeys.

Posted 5/10/2026full-timeBethesda • California, Maryland, Texas, Washington • 🇺🇸 United StatesSenior💰 $140,425 - $229,600 per yearWebsite

About the role

Key responsibilities & impact

Lead product discovery through user research, journey mapping, usability testing, and CX validation.
Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities.
Partner with design and marketing teams to craft high-quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications.
Collaborate with engineering to implement AI-driven Customer Experience/Service solutions to modernize customer experience.
Work with compliance, legal, and risk teams to ensure payment experiences meet regulatory and security standards while remaining customer-friendly.
Use data and experimentation to improve key metrics such as payment success rates, abandonment, call drivers, and customer satisfaction.
Advocate for a customer-first mindset across cross-functional stakeholders while aligning to GEICO’s efficiency and scale goals.
Communicate clearly through PRDs, experience flows, roadmaps, and executive updates.

Requirements

What you’ll need

Bachelor’s Degree
At least 10+ years of experience in Product Management building complex software with a strong emphasis on CX-led digital products.
Experience in insurance, financial services or ecommerce.
Ability to define and track CX KPIs (completion rate, payment success, self-service adoption, CSAT).
Experience running A/B tests and CX experiments to validate design and product decisions.
Strong understanding of machine learning concepts (without needing to code).
Excellent communication and cross-functional collaboration skills.

Benefits

Comp & perks

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

ATS Keywords

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Hard Skills & Tools

product managementuser researchjourney mappingusability testingAI-driven solutionsCX KPIsA/B testingCX experimentsmachine learning conceptsdigital products

Soft Skills

communicationcross-functional collaborationcustomer-first mindsetadvocacyprioritizationstakeholder alignmentdata-driven decision makingproblem-solvingorganizational skillsleadership

Certifications

Bachelor’s Degree