Troubleshoot and resolve data-related Production incidents, including logging details and providing updates at regular intervals to stakeholders
Track and drive the resolution of data-pipeline related issues within agreed upon SLAs
Escalate production issues to appropriate management levels, proportionate to the severity and complexity of the issue
Provide updates to customers during ongoing incidents; provide accurate, timely and frequent communication
Assist users with troubleshooting issues via multiple channels (chat, email, text, phone call etc.)
Maintain high quality and relevant technical documentation for data product and pipelines
Create incident summary reports, release notes, troubleshooting guides and runbooks
Develop tools and features that automate key support tasks and reduce manual effort
Continuously look for ways to reduce production support ticket volume; deliver enhancements to pipelines and suggest improvements to other engineers
Work with development and different teams to improve performance and configuration
Implement monitoring and alerting for critical components of platform
Consistently share best practices and improve processes within and across teams

Requirements

Proven strong problem-solving and analytical skills
Strong automation mindset; continuously looks for opportunities to improve efficiency through AI and tooling
Experience with advanced programming languages including Python or Java, XML/XPath, SQL and object-oriented design
Proven understanding of micro-services oriented architecture and extensible REST APIs
Experience with Azure DevOps (ADO) and the Azure cloud technology stack
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Ability to excel in a fast-paced, startup-like environment
Programming experience in Duck Creek preferred
4+ years of software development experience with common languages such as Python or Java
3+ years of experience with architecture and design
3+ years of experience with AWS, GCP, Azure, or another cloud service
2+ years of experience in open-source frameworks
Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaXMLXPathSQLmicro-services architectureREST APIsautomationopen-source frameworksarchitecture and design

Soft Skills

problem-solvinganalytical skillscommunicationcollaborationefficiency improvementadaptabilitycustomer supportdocumentationprocess improvementteamwork