Senior Manager, Claims Leadership Development Program
GEICO
full-time
Posted on:
Location Type: Hybrid
Location: Richardson • Florida • Texas • United States
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Job Level
About the role
- Provide strategic leadership and governance for the Claims organization’s Leadership Development Program (LDP).
- Ensure the Claims Supervisor pipeline is healthy, appropriately staffed, and aligned with GEICO leadership standards.
- Partner closely with Corporate Learning and Development, Workforce Planning, and Claims Operations to evaluate participation levels, forecast staffing needs, and ensure the program strengthens leadership capability across the Claims organization.
- Responsible for long range planning, program effectiveness evaluation, and ensuring that the enterprise curriculum translates into operational readiness with the Claims environment.
- Lead the overall strategy, direction, and governance of the Claims Leadership Development Program.
- Align the Claims program to the corporate leadership curriculum and enterprise development framework.
- Ensure the program builds sustainable leadership capability to meet current and future operational needs.
- Analyze historical and forecast supervisor staffing demands, including turnover, promotions, and business growth.
- Model future supervisor capacity needs and adjust program participation targets accordingly.
- Provide strategic insights to Claims leadership on supervisor bench strength, readiness gaps, and timing of development cohorts.
- Lead development of KPIs and dashboards, working closely with inter-departmental partners to assess participation rates, completion rates, supervisor readiness, and program ROI.
Requirements
- Bachelor’s degree or equivalent work experience in insurance, business, or related field
- 5+ years of progressive experience in leadership development, organizational effectiveness, or operational leadership.
- Proven experience in program oversight or development programs.
- Strong analytical skills with ability to forecast staffing needs and interpret performance trends.
- Executive presence with ability to influence senior leaders and facilitate alignment across teams.
- Excellent communication, conflict resolutions, and stakeholder management skills.
- Experience in Auto Claims
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
leadership developmentprogram oversightorganizational effectivenessoperational leadershipstaffing forecastingperformance trend analysisKPI developmentdashboard creation
Soft Skills
strategic leadershipinfluencecommunicationconflict resolutionstakeholder managementanalytical skills
Certifications
Bachelor’s degree