Program Manager

• Drive the delivery and continuous improvement of the company’s onboarding program.
• Collaborate with cross-functional teams to ensure a seamless onboarding experience for new associates.
• Create and implement onboarding processes that facilitate a smooth transition into company culture and workflows for new associates.
• Manage multiple concurrent onboarding projects, balancing timelines, deliverables, and stakeholder communication.
• Lead discovery and requirements gathering sessions with stakeholders to define onboarding scope, success criteria, and timelines.
• Develop and manage project plans, milestones, and risk/issue logs to ensure on-time and high-quality delivery.
• Lead change management efforts by proactively communicating updates to policies, programs, and processes; ensure all changes are documented, stakeholders are trained, and feedback is implemented.
• Collaborate with cross-functional teams to align onboarding goals with business performance objectives and create a seamless experience for new associates.
• Serve as operational support by facilitating communication, resolving onboarding issues, and identifying operational gaps in partnership with internal teams and Subject Matter Experts to ensure processes reflect current policies.
• Gather feedback from new associates and collaborate with internal partners to administer onboarding surveys, using insights to drive continuous improvement.
• Reconcile onboarding rosters, ensuring accurate tracking and communication of new associate information to relevant stakeholders.
• Document and standardize best practices across business units, maintain onboarding site resources, and ensure flexibility for local needs.
• Support the content and facilitation of the Day 1 curriculum by collaborating with the Learning team to update courses.
• Oversee the coordination of new associate merchandise (swag), including sourcing, distribution, and process improvement.
• Oversee onboarding dashboards to visualize program health and impact.

Onboarding Program Manager

Principal Program Manager – ESOC

Insurance/Risk Management Program Manager

Program Manager

Patient Engagement Program Manager