Senior Manager, Product Management – Digital Service Experience
GEICO
full-time
Posted on:
Location Type: Hybrid
Location: Palo Alto • California, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $146,575 - $229,600 per year
Job Level
Senior
About the role
- Define and lead the product strategy and multi-year roadmap for the digital Service experiences (web, mobile app, integrated journey touchpoints)
- Manage a team of product leads/managers: hire, coach, mentor, set objectives, drive accountability and build product management excellence within the organization.
- Lead full product lifecycle: discovery (customer & business needs), definition (vision, value, metrics), design (collaboration with UX/design), development (with engineering), launch, measurement and iteration.
- Use data (analytics, user feedback, research) and business insights to identify opportunities, prioritize features/epics, size value, define success metrics and track impact.
- Partner with UX/design, engineering/technology, operations, analytics and other stakeholders to deliver seamless digital experiences that scale and maintain high standards of quality, performance, and security.
- Champion a customer-obsessed mindset: advocate for intuitive, accessible, inclusive digital experiences; eliminate friction and deliver optimized omni-channel journeys.
- Incorporate emerging digital capabilities (e.g., personalization, conversational interfaces, AI/ML, real-time decisioning) when aligned with business value and customer need.
- Establish and own governance: product KPIs/OKRs, roadmap prioritization, resource allocation, status reporting to senior leadership, budget oversight.
- Serve as a key influencer within the broader Service & Underwriting team & amongst partner teams — communicate product vision, status, trade-offs, risk and opportunities to senior and executive partners/stakeholders.
Requirements
- Bachelor’s degree in business, engineering, computer science or related field
- Minimum of 10 years of product management experience in consumer-facing digital environments (web and mobile) covering full product lifecycle.
- Experience leading and/or mentoring other Product Managers
- Demonstrated success in delivering complex digital products/journeys in a cross-functional, agile environment.
- Strong analytic mindset: ability to use quantitative and qualitative data to drive decisions, define and track success metrics.
- Excellent stakeholder management and communication skills; ability to influence across technical and business audiences.
- Experience working in regulated industries (e.g., insurance, financial services) is a plus.
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product strategyproduct lifecycledata analyticsuser feedbacksuccess metricsgovernanceKPIOKRagile methodologydigital product development
Soft skills
leadershipcoachingmentoringstakeholder managementcommunicationinfluencingcustomer obsessioncollaborationaccountabilityorganizational skills
Certifications
Bachelor’s degree in businessBachelor’s degree in engineeringBachelor’s degree in computer science