Artificial Intelligence

• Design and lead applied AI initiatives across the claim lifecycle (e.g., Claim intake, automation, document understanding, adjuster assist, fraud detection, coverage reasoning).
• Prototype and build GenAI-powered tools from RAG pipelines and domain-tuned LLMs to intelligent workflow agents that operate on structured and unstructured claims data.
• Experiment rigorously: define hypotheses, run evaluations, measure impact, and refine models in production.
• Collaborate cross-functionally with product, data, and claims operations to translate pain points into scalable AI solutions.
• Guide a small team of engineers and scientists by influence, providing technical direction and mentorship on AI architecture, experimentation, and deployment.
• Set standards for AI reliability, interpretability, and governance tailored to claims and regulatory constraints.
• Stay on the frontier of AI capabilities continuously evaluating new tools, models, and frameworks to apply responsibly in claims contexts.

Distinguished Engineer – Applied AI

Director, Artificial Intelligence Strategy

Senior Manager, AI – Model Governance Framework

Head of AI – Services & Care

Applied AI Inference Engineer

Cloud Solutions Administrator – AI Deployments