Customer Service Representative

Geeks on Site

Customer Service Representative working remotely to manage inbound calls. Providing support and resolving complaints for clients of a contact center in Nicaragua.

Posted 4/21/2026full-timeRemote • 🇳🇮 NicaraguaMid-LevelSenior💰 $0 - $600 per monthWebsite

About the role

Key responsibilities & impact

Manage high call volumes from inbound phone traffic.
Follow company policies and procedures to handle calls efficiently and professionally.
Achieve member engagement targets by adhering to departmental guidelines.
Respond to customer complaints and resolve issues following company standards.
Multitask across several applications in a fast-paced environment.
Demonstrate excellent verbal and written communication skills.

Requirements

What you’ll need

Excellent verbal communication - At least 85% English level is required (B2, C1, C2)
High school diploma or equivalent.
Customer Representative experience preferred but not required.
Computer literacy and experience with CRM systems.
Windows computer and headset (**Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11,** S**torage: 250/500G**B (Preferably SSD) Able to connect to ethernet.
Energy and Internet stability (At least 50Mbps internet speed)
Ability to work a fixed full-time schedule with reliability.
Police record
A copy of the ID

Benefits

Comp & perks

Salary range upto $600 depending on experience and location.
Paid training program.
Opportunity for professional growth within a dynamic company.
100% remote
Payment through Payoneer once a month.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer representative experiencecomputer literacyCRM systemsWindows 10Windows 11Intel Core i3Intel Core i5AMD Ryzen 3AMD Ryzen 58GB RAM

Soft Skills

excellent verbal communicationmultitaskingproblem resolutionprofessionalismreliabilitymember engagementadherence to guidelinesfast-paced environmentwritten communicationcustomer service

Certifications

high school diplomapolice record