Account Service Engineer, Bilingual
GeekPlus
full-time
Posted on:
Location Type: Hybrid
Location: Markham • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries via phone, email, or chat.
- Serve as the first tier of response to customer escalations (S1 S2) and complaints.
- Support customers on various project requests, such as spare part demands.
- Provide customers a smooth communication channel, ensure projects and customers’ requirements are met.
- Act as the first line of defense in communication with customer issues.
- Monitor and drive project issue closure, lead regular reviews with customers.
- Collect customer feedback and report on common issues or potential improvements.
- Work closely with sales, technical support, and operations teams to provide cohesive customer support.
- Own the profit and loss of accounts/projects/customers/programs, managing income and cost.
Requirements
- Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
- Strong communication and interpersonal skills.
- Ability to diagnose and resolve basic technical issues.
- Familiarity with Ticket systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Benefits
- Bilingual in both Chinese and English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportissue resolutionproject managementcustomer feedback analysis
Soft skills
communicationinterpersonal skillscustomer orientationadaptability