Customer Success Analyst – Junior
Gedanken - GCertifica
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Active management of the client portfolio
- Accelerate product adoption and maintain customer engagement
- Ensure customers achieve the expected outcomes with our products and services
- Connect with different stakeholder types within the client organization (users, decision-makers)
- Conduct regular follow-up meetings with clients
- Monitor and drive product usage, consistently sharing best practices
- Use a consultative approach to understand client processes and propose suggestions and solutions to improve them
- Build success milestones to be achieved with clients
- Turn customers into brand advocates
- Actively pursue account expansion (Up-Sell and Cross-Sell)
- Anticipate potential issues, lack of usage, and dissatisfaction
- Monitor customer satisfaction metrics and create action plans to recover detractor customers
- Contribute to reducing churn and down-sell
Requirements
- Experience managing B2B client portfolios
- Strong analytical skills
- Passion for people and for customer success
- Values aligned with our culture
Benefits
- Flexible meal allowance (VR)
- Discount club - Swile Shop
- Vittude – your well-being is a priority
- Total Pass
- Health and dental insurance
- Life insurance
- Profit-sharing (PLR) in accordance with current policy
- Birthday day off
- 3-Year Passport
- Maternity and paternity leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
analytical skillscustomer successconsultative approachstakeholder managementcommunicationproblem-solvingrelationship buildingaccount expansioncustomer engagementchurn reduction