Director of Client Relationship Management, CRM

GeBBS Healthcare Solutions

Director Client Relationship Manager at GeBBS Healthcare Solutions managing healthcare client relationships and coding operations. Ensuring alignment on client expectations and operational performance, focusing on HIM and medical coding.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for a designated healthcare client, building strong, trust-based relationships with HIM, coding leadership, and executive stakeholders.
Act as a strategic liaison between the client and GeBBS delivery teams, ensuring alignment on priorities, expectations, and outcomes.
Conduct regular client governance meetings (weekly, monthly, quarterly), including performance reviews, issue resolution, and strategic planning discussions.
Proactively identify risks to client satisfaction and drive mitigation strategies.
Provide subject matter expertise in medical coding, ensuring alignment with client-specific guidelines and regulatory requirements.
Ensure coding quality and accuracy, productivity targets, and compliance with AHIMA, CMS, and payer guidelines.
Coordinate resolution of day-to-day operational challenges, including workflow, capacity, and turnaround time issues.
Monitor and analyze key performance indicators (KPIs) including: Coding accuracy/quality scores, productivity benchmarks, turnaround times (TAT), and SLA adherence.
Prepare and deliver client-facing reports and executive summaries, providing insights and actionable recommendations.
Identify opportunities to expand services within the assigned client account, supporting leadership in renewal discussions and strategic account planning.

Requirements

What you’ll need

AHIMA Certification required (e.g., RHIA, RHIT, CCS, or CCS-P)
Minimum 5+ years of experience in Health Information Management (HIM) and/or medical coding
Demonstrated experience in client-facing roles within healthcare, RCM, or outsourcing environments
Strong knowledge of: Inpatient and/or outpatient coding guidelines, ICD-10-CM/PCS, CPT, HCPCS, & Documentation and compliance standards
Experience working with U.S. healthcare provider organizations or hospital systems
Proven ability to manage client relationships, escalations, and performance discussions
Strong analytical, communication, and problem-solving skills
Ability to operate effectively in a fast-paced, matrixed, global delivery environment

Benefits

Comp & perks

Professional development opportunities