Gearset

Customer Support Engineer – 12-14 Month Fixed Term Contract

Gearset

contract

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • 🇺🇸 United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

Mid-LevelSenior

About the role

  • You’ll be the first point of contact for users with questions about Gearset, prioritising and responding to their questions through in-app chat, by email, and on technical screen-shares
  • Be a customer champion, ensuring their views are represented in the company
  • Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
  • Maintain a laser focus on quality, with top-notch written and spoken communication
  • Own and contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps

Requirements

  • Have a technical predisposition and the desire to learn, and the ability to convey complex technical topics with simplicity
  • Are driven by a genuine desire to deliver the best for the end users
  • Have demonstrable exceptional writing skills and attention to detail
  • Have user empathy, and an aptitude for using this to foster user relationships that resonate and engage
  • Got excellent organization and prioritization skills
  • Have experience working in a customer-facing technical support role, ideally for a SaaS product.
  • Have a degree or equivalent
Benefits
  • 25 days vacation allowance plus public holidays
  • Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2000 per year
  • Dental, vision and healthcare plans (100% for you, 50% for your dependants)
  • 401k matching (up to 4%)
  • Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work
  • Save money on your commute to work with our Commute Benefits Program
  • Life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer championwritten communicationspoken communicationattention to detailuser empathyorganization skillsprioritization skills
Certifications
degree or equivalent