Gearset

People Operations

• Own the day-to-day operations across the employee lifecycle - including onboarding, changes, parental leave, offboarding, benefits administration, visas, and maintaining accurate HRIS data.
• Support wellbeing initiatives, manage relationships with key suppliers, keep People information in Notion up to date, and identify opportunities to improve processes as we scale.
• Ensure every employee's journey, from hiring through to offboarding, is smooth, professional, and consistently high-quality.
• Maintain the highest level of data integrity within our HRIS, directly enabling accurate reporting and operational excellence for the People Team and wider business.
• Own and manage the administrative and documentation processes for starters, leavers, internal changes, and parental leave, ensuring full compliance and a positive experience.
• Coordinate and administer all employee benefits and visa/right-to-work processes, serving as the key liaison with external providers.
• Provide timely, helpful support as the first point of contact for employee queries, building trust and ensuring the team feels supported.

People Coordinator

Sales Engineer

• You’ll become a subject-matter expert on Salesforce DevOps and on Gearset, providing support and advice to users as they implement our product and embed it into their teams.
• You’ll run tailored product demos and guide technical discussions, confidently advising on everything from the intricacies of Git-based development to configuring continuous integration pipelines.
• You’ll demonstrate how Gearset solves user’s challenges and ensure they receive world-class customer support.
• You’ll work in a cross-functional team of developers, salespeople and marketers.
• Your close user contact will also feed into our ongoing product development and be the voice of users throughout the company.
• Work closely with our sales teams to maximise opportunities by building tailored plans that speak to the needs of our users and demonstrate the value of Gearset
• Debug complex issues and provide world-class technical support by developing a deep understanding of Gearset, Salesforce, our users and their challenges
• Provide consultative advice to our customers on best practices in DevOps and how to implement them with Gearset
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
• Help improve the technical knowledge of our sales team, coaching them on new developments within Gearset and the wider Salesforce ecosystem
• Influence product development by working closely with our product, marketing and sales teams to collect and digest user feedback
• Maintain a laser focus on quality, with top-notch written and spoken communication
• Keep abreast of our competition, product development and changes to the ecosystem
• Contribute to our support documents to ensure they’re clear and accurate and research and write new content to fill any gaps

Full-stack Engineer

• Enhance and expand our platform, collaborating with the rest of the development team to design and build new features end-to-end.
• Share your expertise and learn from a diverse team, fostering a culture of collaboration and continuous growth.
• Engage directly with users—understanding their challenges, gathering feedback, and shaping features that truly make a difference.
• Play a key role in shaping development best practices, driving technical excellence, and influencing the future of our product and roadmap.

Senior Software Engineer

Support Engineer

• You’ll be the first point of contact for users with questions about Gearset, prioritising and responding to their questions through in-app chat, by email, and on technical screen-shares
• Be a customer champion, ensuring their views are represented in the company
• Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
• Maintain a laser focus on quality, with top-notch written and spoken communication
• Own and contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps

People Coordinator

Sales Engineer

Senior Software Engineer

Customer Support Engineer – 12-14 Month Fixed Term Contract