Gearset

Compliance

• Partner with our GRC Manager to maintain our **ISO 27001** certification and support compliance with global data protection regulations such as **GDPR, CCPA, and HIPAA.**
• Own the day-to-day response to customer security and compliance requests, ensuring our clients feel confident in how we handle their data.
• Coordinate and facilitate on managing GRC platforms, keeping our documentation current and finding ways to automate repeatable tasks.
• Play a key role in ISO 27001 Continuous Improvement (CI) activities and help prepare the business for internal and external audits.
• Assist in drafting and managing essential compliance policies, including Modern Slavery, AML and Anti-Bribery, ensuring they evolve with the company.
• Identify blockages in reviews and recommend ways to standardise documentation to help the company scale efficiently.
• Develop a deep understanding of Gearset’s compliance and security posture to streamline customer onboarding and vendor reviews.
• Lead the automation of our compliance workflows, reducing manual overhead for the team.
• Play a key role in scaling our global compliance footprint by launching and embedding new international security standards as we grow.
• Gain the experience and support needed to pursue certifications in GRC, Information Security or Data Protection.

GRC Analyst

Support Engineer

• Our Customer Support Engineers are responsible for ensuring everyone who interacts with Gearset receives world-class customer support. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position
• You’ll have a high level of independence to manage and service our customers’ needs, supporting our long term growth and success
• Provide consultative support and advice to our users on how to best use Gearset and streamline their development process
• Help diagnose and debug complex issues by developing a deep understanding of Gearset, Salesforce, our users, and their challenges
• You’ll be supported by a brilliant team of 20+ technically minded teammates in the customer success engineering role, working with a highly engaged and responsive engineering team
• You’ll be the first point of contact for users with questions about Gearset, prioritising and responding to their questions through in-app chat, by email, and on technical screen-shares
• Be a customer champion, ensuring their views are represented in the company
• Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
• Maintain a laser focus on quality, with top-notch written and spoken communication
• Own and contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps

Customer Support Engineer – 6 - 8 Month Fixed Term Contract

Customer Support Engineer

Product Manager

• Take ownership of the Core group's product strategy, diagnosing the problem space and building a clear plan, making real trade offs and not trying to do everything.
• Own the commercial success of your group's products. From shaping our positioning and route to market with Product Marketing, to driving adoption and activation with Sales and Customer Success. You'd iterate on how we get products into customers' hands and ensure they deliver real value once they're there.
• Report directly to our VP Product and partner closely with the other Group Product Managers and the CPO. Your engineering counterpart is an experienced Dev Manager, and the product managers in the group are strong individual contributors who are ready for someone to help them connect their work to a wider strategy.
• Manage, coach and develop a team of product managers. Your success isn't just about what the group ships, it's about the people in your team growing and you actively finding them opportunities to do that.

Group Product Manager

Account Manager

• Lead our GTM strategy for the enterprise segment, focusing on maximising Net Revenue Retention (NRR).
• You’ll lead a team of senior Account Managers responsible for driving growth and new product attach across our largest and most strategically important customers.
• Directly impact NRR and gross retention by helping your team run structured discovery and manage multi-threaded expansion deals. These accounts are complex, multi-stakeholder environments with long sales cycles and high expectations. Your role is to set the standard for how we run disciplined, expansion-led sales motions that increase customer value over time.
• You’ll lead, coach and develop a team of experienced sellers. You’ll own performance across the Exec and Strategic segments, including forecast accuracy, pipeline health and quota attainment. You’ll embed a clear approach to multi-product adoption, helping the team run structured discovery, navigate executive-level commercial conversations, and manage multi-threaded expansion deals.
• You’ll partner closely with Customer Success leadership to ensure strong alignment across growth and renewal strategy. You’ll support the team through complex enterprise cycles, hire and ramp new Account Managers, and work with Enablement and external partners to keep raising the bar on development.
• You’ll also collaborate with Product, Marketing and senior leadership to feed customer insight back into our go-to-market approach. The work you do here will directly shape how Gearset scales growth within its existing customer base in 2026 and beyond.

Enterprise Account Management Manager

Customer Success Manager

• Own a small portfolio (≈40 accounts) of high-profile customers, including some of the largest organisations in the world.
• In this senior, quota-carrying role, you’ll be accountable for growth, retention, and long-term customer value.
• Operate as the quarterback for each account, building executive-level relationships and orchestrating the right Gearset resources—such as Account Managers, DevOps Architects, and product teams—to deliver outcomes.
• Own the customer strategy, success plan, and growth number, while coordinating closely with Executive Account Managers on commercial execution.
• Deeply understand customer goals and DevOps maturity to discover challenges and identify opportunities for increased adoption and new product attach.
• Translate technical outcomes into clear commercial and business value for senior technical and business leaders.
• Identify risk early to create proactive mitigation plans, protecting Gearset’s exceptionally high Gross Revenue Retention (GRR) in this segment.
• Represent your customers internally, influencing roadmap and go-to-market decisions through clear feedback and insight.

GRC Analyst

Customer Support Engineer – 6 - 8 Month Fixed Term Contract

Customer Support Engineer

Group Product Manager

Group Product Manager

Enterprise Account Management Manager

Customer Success Manager – Enterprise