Contract Performance Manager

GE Vernova

Contract Performance Manager serving power-generation customers in Mexico. Managing customer support, service execution, staffing, and outage-related contract performance.

Posted 9/3/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service management within the Power Generation Industry, with strong analytical and problem-solving skills. Capable of leading projects, managing performance, and executing strategies while maintaining effective communication with customers and team members.

Highest-signal resume keywords

Customer Service ManagementPower Generation Industry ExperienceContract ManagementAnalytical ThinkingProject Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem AnalysisProgram ExecutionPerformance DevelopmentManufacturing Process SolutionsOutage Planning

Soft Skills

Oral CommunicationWritten CommunicationInterpersonal Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SupportTechnical SupportServices ManagementProduction CyclesTravel Requirement

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
Provide ongoing technical and business support to assigned customers in the designated geographic region or coverage area
Manage assigned region, coverage area, or product lines and coordinate access to appropriate internal functions
Establish and maintain customer contact
Manage staffing and performance development for direct reports
Execute policy and strategy using technical discipline, analytical thinking, and technical experience
Propose solutions for complicated manufacturing processes and interdependent production cycles
Serve as a resource for less experienced colleagues
Lead small, low-risk projects
Convey performance expectations and handle sensitive issues

Requirements

What you’ll need

Bachelor's degree from an accredited university or college
Relevant experience in the Services & Customer Service Management in the Power Generation Industry
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Prior experience in a customer facing role
Willing and able to travel at least 50% of the time
Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants
Ability to document, plan, market, and execute programs

Benefits

Comp & perks

Relocation Assistance Provided: Yes