Contract Performance Manager

GE Vernova

Contract Performance Manager serving power-generation customers and resolving service concerns. Managing teams, customer support, outage planning, and frequent travel to Mexican client sites.

Posted 9/2/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Service Management within the Power Generation Industry, with strong problem-solving abilities and effective communication skills. Capable of managing projects, developing team performance, and executing operational plans while maintaining customer satisfaction.

Highest-signal resume keywords

Customer Service ManagementPower Generation Industry ExperienceProject ManagementContract ManagementProblem Analysis and Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's DegreeContract ManagementPlanning and ExecutionProgram DocumentationManufacturing Process Solutions

Soft Skills

Strong Oral CommunicationStrong Written CommunicationTeam Consensus BuildingPerformance Expectation Management

Industry Keywords

Customer Facing RolePower PlantsCombined CycleSimple CycleTravel Availability

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
Provide ongoing technical and business support to assigned customers in a designated geographic region or coverage area
Maintain knowledge of assigned regions, coverage areas, product lines, and associated configuration installations
Represent the most direct access to appropriate internal functions to support customers
Manage staffing and performance development for direct reports
Execute departmental operations planning and professional technical activities
Propose solutions for complicated manufacturing processes and interdependent production cycles
Serve as a resource for less experienced colleagues
Lead small, low-risk projects
Explain information and develop skills to build team consensus
Convey performance expectations and handle sensitive issues

Requirements

What you’ll need

Bachelor's degree from an accredited university or college
Relevant experience in the Services & Customer Service Management in the Power Generation Industry
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Prior experience in a customer facing role
Willing and able to travel at least 50% of the time
Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants
Ability to document, plan, market, and execute programs
Position can only be based in Veracruz (client site), Mexico City, or Queretaro, with availability to travel often to client site

Benefits

Comp & perks

Relocation Assistance Provided: Yes