Lead Services Specialist – Technical Support

GE Vernova

Lead engineering support for GE Vernova HMI, network, and industrial cybersecurity products. Resolve global customer issues and guide commissioning, troubleshooting, and support improvements.

Posted 8/31/2026full-timeRemote • 🇦🇪 United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HMI platforms, network infrastructure, and industrial cyber security, with a strong focus on troubleshooting, technical support, and customer engagement. Proven ability to lead teams, mentor junior engineers, and drive continuous improvement initiatives in complex global environments.

Highest-signal resume keywords

GE Vernova HMI PlatformsIndustrial Cyber SecurityTechnical Support LeadershipTroubleshooting Complex IssuesPower Generation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HMI ApplicationsNetwork SecurityFirewall ConfigurationsCyber Security ComplianceSystem IntegrationPerformance TroubleshootingVulnerability AssessmentsTechnical DocumentationGE Turbine Control Product KnowledgeMulti-ERP Product Lines

Soft Skills

Strong Communication SkillsTeam LeadershipInterpersonal SkillsMentoringChange Management

Tools & Technologies

WorkstationSTCIMPLICITYTechnical Support ToolsKPI Analysis ToolsPredictive Reporting Tools

Industry Keywords

Power GenerationIndustrial EnvironmentsGlobal Technical SupportCross-Functional CollaborationDynamic Business Environment

Tech Stack

Tools & technologies

Cyber SecurityERP

About the role

Key responsibilities & impact

Provide engineering-level technical support for GE Vernova HMI platforms, network infrastructure, and industrial cyber security systems to global customers
Diagnose and resolve complex technical issues involving HMI applications, network security, firewall configurations, and cyber security compliance through remote and on-site support
Lead troubleshooting efforts for critical customer issues and meet On-Time Delivery commitments
Support HMI system integration, cyber security hardening, network configuration, and performance troubleshooting at customer sites
Analyse HMI logs, network traffic, security alerts, system behaviour, and vulnerability assessments to identify root causes and recommend corrective actions
Drive timely warranty and contractual issue resolution across multi-ERP Product Lines and Sites
Evaluate and improve technical support tools, processes, and structures
Document issues, resolutions, best practices, and recurring problem patterns
Support HMI deployment, cyber security implementation, network commissioning, and ongoing system maintenance globally
Interface with customers and GE functions globally to drive technical support excellence
Act as technical lead for complex and high-priority customer support cases
Mentor junior support engineers through coaching and knowledge transfer
Lead improvement campaigns through development, introduction, and training
Collaborate with engineering, manufacturing, projects, and service teams
Communicate progress and team performance, supporting KPI analysis and predictive reporting
Drive continuous improvement initiatives with supporting functions
Support Growth Playbook, SII, Blueprint, and Operating Plan processes for the SCS business
Serve as a trusted technical interface for customers, internal stakeholders, and regional teams

Requirements

What you’ll need

Bachelor's degree or diploma in engineering or related technical discipline from an accredited college or university, or equivalent experience
Minimum 8 years of hands-on experience with GE Vernova HMI platforms (WorkstationST, CIMPLICITY) and industrial network/cyber security systems
Proven team leadership skills with the ability to effectively influence, motivate, evaluate, and mentor team members
Proven experience troubleshooting complex technical issues in both remote and on-site support environments
Strong communication skills in English, both written and verbal
Willingness and ability to travel approximately 30% for on-site technical support and commissioning
Minimum 12 years of power generation experience with a strong background in HMI systems and industrial cyber security
Demonstrated deep expertise in diagnosing and resolving issues across HMI applications, network infrastructure, and cyber security environments
Secondary knowledge of GE turbine control product Mark VIE/EX2100e is an added benefit
Experience working with global teams and previous global responsibilities across multiple regions and time zones
Excellent interpersonal and communication skills with the ability to clearly explain technical issues and solutions to varied audiences
Ability to work effectively with all organizational levels and lead technical discussions
Strong experience delivering customer-facing technical support for HMI, network, and cyber security systems in critical power generation or industrial environments
Self-motivated, self-starter capable of remaining flexible to changing work priorities in a dynamic business environment
Strong agent of change with focus on executing efficiently in a complex, diverse, and dynamic cross-functional global matrix organization
Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results
Proven track record of delivering results and leading teams in a dynamic business environment

Benefits

Comp & perks

Relocation Assistance Provided: Yes
Remote position
Approximately 30% travel for on-site technical support, commissioning, installation support, and warranty/contractual issue resolution