Customer Service Manager

GE Vernova

Customer Service Manager serving as customer point of contact for GE Vernova Steam Power outages. Developing scopes, schedules, estimates, and safe project execution plans.

Posted 8/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,600 - $199,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational technical knowledge and expertise in outage planning and execution, with a strong focus on developing customer-specific scopes of work and managing project schedules. Proficient in EHS standards and quality requirements, ensuring seamless collaboration across functions to drive process improvements.

Highest-signal resume keywords

Mechanical TFA ExperienceSteam Power Equipment KnowledgeScope Development and SchedulingEHS Standards UnderstandingGE Vernova Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outage PlanningJob Cost EstimationProject SchedulingTechnical DiscussionsScope of Work Development

Soft Skills

Customer Relationship BuildingCollaborationCommunicationFeedback SharingProcess Improvement

Tools & Technologies

GE Vernova ApplicationsProject Management Tools

Industry Keywords

Fossil PowerIndustrial PowerNuclear PowerOutage End-to-End ProcessEHS Standards

About the role

Key responsibilities & impact

Serve as the single point of contact for assigned customers throughout the full outage lifecycle
Build trust and long-term customer relationships through consistent, credible communication
Engage in technical discussions with customers during ITO (Inquiry to Order) processes
Identify customer needs and develop solutions aligned with business priorities
Develop customer-specific scopes of work tailored to equipment type and service requirements
Build man-loaded project schedules based on defined scopes
Develop job cost estimates based on scheduling and resource planning
Lead end-to-end outage planning, including contingencies for scope variations and field surprises
Collaborate with Local Customer Team members across functions to ensure seamless project execution
Apply understanding of EHS and quality risks for each scope of work
Participate in Daily Management meetings and team forums
Share best practices and drive process improvements
Contribute to team culture through peer collaboration, knowledge sharing, and feedback

Requirements

What you’ll need

Foundational technical knowledge is a non-negotiable prerequisite
Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager strongly preferred
Working knowledge of Steam Power equipment, systems, and outage work scopes
Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects
Ability to develop scopes of work, man-loaded schedules, and job cost estimates
Strong understanding of EHS standards and quality requirements in field service environments
Experience operating within the Fossil, Industrial, or Nuclear Steam Power segments preferred
Familiarity with the Outage End-to-End (OE2E) process preferred
Exposure to GE Vernova's SQDC mindset and Vernova Way behaviors preferred
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Competitive compensation
Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development
Relocation assistance not provided