APAC Technical Support Lead

GE Vernova

GE Vernova, electrifying and decarbonizing the world, seeks an APAC technical support leader for medium-voltage systems and VFDs. Leading escalations, regional teams, standardization, and reliability improvements across customers and field operations.

Posted 8/17/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical support teams, managing escalations, and driving continuous improvement initiatives in service productivity and customer value. Proficient in failure analysis, troubleshooting, and utilizing digital tools for enhanced technical support.

Highest-signal resume keywords

Technical Support LeadershipFailure AnalysisMedium Voltage Power SystemsVariable Frequency Drives (VFDs)Cross-Country Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical Escalation ManagementData AnalyticsRoot Cause AnalysisService Productivity Improvement

Soft Skills

Strong CommunicationStakeholder ManagementCoaching and Mentoring

Tools & Technologies

GE Vernova SystemsServiceMaxSalesforce

Industry Keywords

Technical ServicesField EngineeringEnergy SectorIndustrial Sector

About the role

Key responsibilities & impact

Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers
Manage technical escalations and drive timely resolution with Product Line, Engineering, and Global Technical teams
Ensure root cause analysis and corrective actions are executed and shared
Uphold safety, compliance, and quality standards in technical interventions
Drive standardization of troubleshooting guides, tools, and processes across APAC
Build and expand the knowledge base with field learnings and best practices
Align regional support with the global service strategy
Provide field feedback to Engineering and Product Line for reliability and design improvements
Act as the technical interface to customers on escalated or complex cases
Partner with Regional Parts and Services teams on parts identification, obsolescence, and interchangeability issues
Support customer meetings, site visits, and presentations requiring deep technical expertise
Lead, coach, and develop the regional Technical Support team
Implement training, certification, and mentoring programs for FSEs and support engineers
Promote knowledge transfer and collaboration across teams, functions, and countries
Use data analytics to improve FTFR, MTTR, and case closure cycle time
Champion digital tools and remote diagnostic solutions
Drive continuous improvement initiatives for service productivity, reliability, and customer value

Requirements

What you’ll need

Bachelor’s or Master’s degree in engineering (Electrical, Controls, or related field)
12+ years’ experience in technical services, field engineering, or product support
Experience preferably in energy or industrial sectors
Proven track record managing regional or cross-country technical teams
Expertise in failure analysis, troubleshooting, and technical escalation management
Familiarity with GE Vernova systems and tools such as ServiceMax, Salesforce, and technical knowledge systems preferred
Strong communication and stakeholder management skills across cultures
Willingness to travel regionally (30–40%)
Technical expertise in Medium Voltage Power Systems and Variable Frequency Drives (VFDs)

Benefits

Comp & perks

Relocation Assistance Provided: Yes
Regional travel opportunity (30–40%)