Technical Support Specialist – Monitoring & Diagnostics

GE Vernova

GE Vernova technical support specialist troubleshooting Monitoring & Diagnostics equipment remotely. Managing customer cases, escalations, technical documentation, and product-line resolutions.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $89,300 - $148,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and managing customer cases, with a strong focus on problem-solving, communication, and collaboration across cross-functional teams. Proficient in using GE Vernova Monitoring and Diagnostics devices and maintaining accurate records in CRM and ERP tools.

Highest-signal resume keywords

GE Vernova Monitoring And DiagnosticsTechnical SupportProblem-SolvingCross-Functional Team CollaborationCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportMonitoring And DiagnosticsEquipment ConfigurationCase ManagementDocumentation Preparation

Soft Skills

Exceptional Communication SkillsAnalytical SkillsTime ManagementFlexibilityTeam Consensus Building

Tools & Technologies

CRM ToolsERP ToolsQuality Management Systems

Industry Keywords

Engineering DegreeTechnologist DiplomaAfter-Hours SupportDrug Screen Compliance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide ongoing technical support and manage customer cases through phone, email, and other communication channels
Investigate technical problems and reproduce customer-reported issues
Interface with Product Line groups to drive customer issues to timely resolution
Recommend repairs, upgrades, and part replacements
Maintain accurate records in quality management, CRM, and ERP tools
Identify training opportunities and lead self-development and training of others
Monitor and report cases escalated through the GA Non-conformance (ACT) process
Prepare documentation and maintain the technical knowledge database
Track support tier 1 and 2 cases and update critical case reports
Own follow-through and resolution of tier 3 and 4 cases
Participate in product line meetings to present updates and drive resolution of open cases
Schedule, lead, and prepare customer case summaries and metric reports for customer reviews

Requirements

What you’ll need

Engineering degree or Technologist Diploma and/or related work experience
Minimum 5 years of industry experience and 5 years in a related Monitoring & Diagnostics field
Very good knowledge of GE Vernova Monitoring and Diagnostics devices
Ability to configure equipment and reproduce customer-reported issues
Flexibility to work on-call, provide after-hours support, or work modified hours for customer-specific situations
Exceptional written and verbal communication skills
Ability to rapidly develop strong product knowledge
Experience resolving complex technical issues with cross-functional teams
Exceptional analytical, problem-solving, and time-management skills
Ability to build cross-functional team consensus
Ability to prioritize and manage multiple assignments while meeting deadlines
Ability to work effectively under pressure with customers and staff at all organizational levels
Must be legally authorized to work in the United States
Employment offer conditional on successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary annual bonus
Professional development
Competitive compensation
Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Health Coach access
Employee Assistance Program
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Remote work