Customer Operations Manager – Major Correctives, Blade Services

GE Vernova

Customer Operations Manager improving operational reporting for GE Vernova’s wind-service business. Analyzing major corrective, blade-service, workforce, backlog, and customer-performance metrics.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $91,400 - $152,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational reporting and analytics within the wind industry, focusing on customer-specific performance metrics, failure analysis, and capacity planning. Proficient in developing dashboards and KPIs to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Operational ReportingData AnalysisKPI DevelopmentMicrosoft ExcelPower BI

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ReportingData AnalysisKPI DevelopmentCapacity PlanningLead-Time ManagementBacklog ManagementRoot-Cause AnalysisPerformance ReportingDashboard DevelopmentTrend Identification

Soft Skills

Interpersonal SkillsInfluencing SkillsCommunication SkillsMulti-Priority ManagementProblem-Solving Skills

Tools & Technologies

Microsoft ExcelPowerPointPower BIData Visualization Tools

Industry Keywords

Wind IndustryMajor Component ExchangesBlade RepairBlade InspectionField OperationsCrane OperationsHeavy-Lift ActivitiesService OrganizationsCustomer-Facing OperationsOperational Performance

About the role

Key responsibilities & impact

Own customer-level operational reporting and analytics across Major Component Exchanges, Blade Repairs, and Blade Inspections
Develop and maintain customer-specific scorecards covering failure rates, lead times, backlog, aging, completions, and execution performance
Analyze turbine failure and repair trends to identify customer, fleet, platform, and operational risks
Establish metrics spanning failure or repair identification through execution and completion
Own MAL communication and reporting to Service Directors
Serve as the primary interface between Major Correctives operations and Service Directors for customer-specific operational performance
Partner with Major Correctives and Blade leadership to identify execution risks and drive corrective actions
Develop and maintain internal hourly workforce metrics
Support workforce and capacity planning through backlog, failure-rate, repair-cycle, and resource analysis
Develop and maintain MOR reporting for Major Correctives and Blade Services
Develop PSR/CPJ breakdowns and supporting analysis
Partner with Finance and Operations to align operational and financial reporting
Develop dashboards and standardized leadership reporting
Improve data quality, reporting consistency, and standard work
Identify opportunities to reduce lead time, improve productivity and completion rates, and enhance customer experience
Support strategic initiatives and continuous improvement activities

Requirements

What you’ll need

High school diploma or GED
Minimum of 3 years of experience within the wind industry and/or crane-supported wind operations
Experience supporting major component exchanges, blade operations, heavy-lift activities, field service, or similar wind turbine operations
Ability and willingness to travel as required
Understanding of wind turbine field operations and major corrective work constraints
Experience with field operations, project management, service organizations, or customer-facing operational teams
Ability to analyze operational information and identify trends, risks, and improvement opportunities
Proficiency with Microsoft Excel and PowerPoint
Ability to communicate operational performance and complex issues clearly to field and senior leadership
Experience with Major Component Exchanges, crane operations, Blade Repair, or Blade Inspection
Experience developing operational KPIs, dashboards, scorecards, or performance reporting
Experience with Power BI or similar data visualization tools
Understanding of lead-time management, backlog management, capacity planning, and field productivity
Ability to connect operational performance with customer and financial outcomes
Root-cause analysis and cross-organizational action planning skills
Ability to manage multiple priorities in a fast-paced field service environment
Strong interpersonal skills and ability to influence without direct reporting authority
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Professional development
Challenging careers
Competitive compensation
Discretionary annual bonus eligibility
Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off