Lead Technical Support Engineer – Power Conversion and Storage Solutions

GE Vernova

Lead technical customer support for GE Vernova's power conversion and energy storage systems across North America. Resolve field issues, guide commissioning, and improve operational reliability.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $98,400 - $164,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer relationships and leading troubleshooting efforts for power conversion systems. Proficient in conducting technical reviews, producing documentation, and collaborating with cross-functional teams to enhance system performance and customer satisfaction.

Highest-signal resume keywords

Bachelor's Degree In Electrical EngineeringPower Conversion Systems TroubleshootingTechnical Customer Relationship ManagementExperience With Industrial InvertersFluency In English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Power Systems EngineeringRoot Cause AnalysisSystem IntegrationFunctional TestingCommissioning Of Power SystemsTechnical DocumentationPerformance MonitoringEnergy Management ToolsTechnical Issue ResolutionField Engineering

Soft Skills

Leadership In Technical EnvironmentsEffective CommunicationCollaboration With Cross-Functional Teams

Tools & Technologies

Power Monitoring PlatformsEnergy Management Tools

Industry Keywords

NECNFPA 70EIEEEIECASHRAEHigh-Availability SettingsMission-Critical EnvironmentsUtility-Scale OperatorsGE VernovaPower Electronics

About the role

Key responsibilities & impact

Serve as the lead technical point of contact for customers throughout North America
Build long-term partnerships with customer engineering and operations teams
Lead technical discussions for issue resolution and responses to RFIs/RFQs
Represent GE Vernova's technical capabilities and product value proposition
Maintain ongoing post-commissioning technical relationships and act as an escalation point
Lead root cause analysis and troubleshooting for power conversion systems, inverters, and BESS
Monitor system performance and identify reliability, availability, and efficiency improvements
Coordinate with service teams to resolve post-commissioning technical issues
Address technical deviations and track fault reports through closure
Provide remote and on-site technical support to site engineers
Conduct technical reviews and site visits
Document field findings, resolutions, and lessons learned
Communicate customer requirements and field feedback internally
Collaborate with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership
Produce technical documentation, site assessments, RCA summaries, and customer-facing specifications
Maintain records of technical issues, performance trends, and customer satisfaction metrics
Contribute to commissioning procedures, field service guidelines, and internal knowledge resources
Report account technical status, field issues, and customer health indicators to leadership

Requirements

What you’ll need

Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline
6 years of relevant engineering experience in power systems or related fields
Demonstrated leadership in technical customer-facing environments
Fluency in English, verbal and written
Ability and willingness to travel up to 25% annually
Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics
Experience in high-availability, mission-critical settings
Experience leading or supporting commissioning of complex power conversion and storage systems
Experience with system integration, functional testing, and customer acceptance
Experience managing technical customer relationships, leading design and operational reviews, and representing technical capabilities externally
Experience with power monitoring platforms and energy management tools preferred
Familiarity with NEC, NFPA 70E, IEEE, IEC, and ASHRAE preferred
Prior field engineering, application engineering, or technical account management experience preferred
Experience with GE Vernova or equivalent power conversion and energy storage product lines preferred
Experience with large-scale industrial or utility-scale operators preferred

Benefits

Comp & perks

Competitive senior compensation package
Comprehensive benefits
Meaningful career development pathways
Professional development
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova
Employee Assistance Program
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Discretionary annual bonus eligibility