Senior Technical Support Engineer – Solar & Storage Power Conversion Systems

GE Vernova

Senior technical support engineer supporting GE Vernova’s power conversion and storage systems. Leading customer engagement, commissioning support, troubleshooting, and post-commissioning reliability across North America.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $113,200 - $188,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in managing technical customer relationships and leading troubleshooting efforts for power conversion systems. Proficient in conducting technical reviews, producing documentation, and collaborating with cross-functional teams to enhance system performance and customer satisfaction.

Highest-signal resume keywords

Bachelor's Degree In Electrical Engineering10 Years Of Relevant Engineering ExperiencePractical Experience With Industrial InvertersProven Troubleshooting And Root Cause Analysis ExperienceExperience With Power Monitoring Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Power Conversion SystemsBESSRoot Cause AnalysisSystem IntegrationFunctional TestingCustomer AcceptancePower ElectronicsUPS SystemsRectifiersLithium-Ion Technologies

Soft Skills

LeadershipCommunicationCustomer Relationship ManagementCollaborationProblem Solving

Tools & Technologies

Power Monitoring PlatformsEnergy Management Tools

Certifications & Qualifications

PMP Certification

Industry Keywords

NECNFPA 70EIEEEIECASHRAETechnical Account ManagementField EngineeringApplication EngineeringCommissioning ProceduresSafety Protocols

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the senior technical point of contact for customers throughout North America
Build long-term partnerships with customer engineering and operations teams
Lead technical discussions for issue resolution and responses to RFIs/RFQs
Represent GE Vernova Power Conversion and Storage’s technical capabilities and product value proposition
Maintain ongoing post-commissioning customer relationships and serve as a point of escalation
Lead root cause analysis and troubleshooting for power conversion systems, inverters, and BESS
Monitor system performance and identify opportunities to improve reliability, availability, and efficiency
Coordinate with service teams to resolve post-commissioning technical issues
Manage fault reports through closure and support site engineers remotely and on-site
Conduct technical reviews and site visits
Document field findings, resolutions, and lessons learned
Communicate customer requirements and feedback internally
Collaborate with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership
Produce technical documentation, site assessments, root cause summaries, and customer-facing specifications
Maintain records of technical issues, field trends, and customer satisfaction metrics
Contribute to commissioning procedures, field service guidelines, and internal knowledge resources
Report account technical status, field issues, and customer health indicators to leadership

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Power Engineering, or a related technical discipline
10 years of relevant engineering experience in power systems or related fields
Demonstrated leadership in technical customer-facing environments
Fluency in English, verbal and written
Ability and willingness to travel up to 25% annually
Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics
Experience leading or supporting commissioning of complex power conversion and storage systems
Experience with system integration, functional testing, and customer acceptance
Senior-level experience managing technical customer relationships
Experience leading design and operational reviews
Experience representing company technical capabilities externally
Master’s degree in Electrical Engineering or related field preferred
Hands-on experience with BESS, lithium-ion technologies, BMS integration, and safety protocols
Proven troubleshooting and root cause analysis experience in mission-critical environments
Experience with power monitoring platforms and energy management tools
Familiarity with NEC, NFPA 70E, IEEE, IEC, and ASHRAE standards
Prior senior field engineering, application engineering, or technical account management experience
Experience with power conversion and energy storage product lines
Project Management experience or PMP certification is a plus
Experience working with large-scale industrial or utility-scale power conversion and storage operators
Must be legally authorized to work in the United States

Benefits

Comp & perks

Competitive senior compensation package
Comprehensive benefits
Meaningful career development pathways
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova
Employee Assistance Program
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Discretionary annual bonus eligibility