Service Line Leader – Advisory Services

GE Vernova

Service Line Leader specializing in post-sales customer lifecycle, training, and advocacy in digital services. Influencing budgets and collaborating with cross-functional teams on project management and customer satisfaction.

Posted 7/29/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $190,440 - $285,660 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and growth through effective management of the post-sales customer lifecycle, including training, technical support, and project management. Possesses strong analytical, communication, and leadership skills to drive customer satisfaction and program success.

Highest-signal resume keywords

Customer Success ManagementProject ManagementDigital Implementation ServicesStrong Communication SkillsLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementDigital Implementation ServicesBudget ManagementProgram ExecutionProblem AnalysisSite AssessmentsOutcome AttainmentCustomer AdvocacyGo-Live ReadinessPost-Live Support

Soft Skills

Interpersonal SkillsLeadership SkillsAnalytical SkillsCommunication Skills

Certifications & Qualifications

Master's DegreeHigh School Diploma/GED with Experience

Industry Keywords

Customer LifecycleCross-Functional TeamsRetentionExpansionProfessional Services

About the role

Key responsibilities & impact

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus
Owns/influences budgets and operating plans
Works with cross functional teams
Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations
Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments
Responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction

Requirements

What you’ll need

Significant experience in the Services & Digital Implementation Services for roles outside of the USA
Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience)
For roles in USA: Master's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s))
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Established project management skills

Benefits

Comp & perks

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off