Senior Services Manager – Steam Turbine CSM

GE Vernova

Customer Service Manager focused on the outage lifecycle and building customer relationships. Collaborating with teams to ensure project quality, safety, and cost-effectiveness.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as the single point of contact for assigned customers
Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes
Proactively identify customer needs and develop solutions aligned with business priorities
Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements
Build comprehensive, man-loaded project schedules based on clearly defined scopes
Develop accurate job cost estimates grounded in detailed scheduling and resource planning
Lead end-to-end outage planning
Collaborate closely with Local Customer Team (LCT) members across functions
Apply a deep understanding of EHS and quality risks inherent to each scope of work
Actively participate in Daily Management meetings and team forums

Requirements

What you’ll need

Bachelor's Degree from an accredited university or college in Engineering
Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred
Working knowledge of Steam Power equipment, systems, and outage work scopes
Familiarity with GE Vernova tools, applications, and processes for quoting, planning, execution, and closeout
Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates
Strong understanding of EHS standards and quality requirements in field service environments

Benefits

Comp & perks

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
401(k) savings opportunity with company matching contributions and retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Scope DevelopmentProject SchedulingJob Cost EstimationOutage PlanningResource Planning

Soft Skills

Customer EngagementCollaborationProactive Problem Solving