Customer Success Manager – Controls, NAM, South Region

GE Vernova

Customer Success Manager responsible for overseeing customer relationships and driving controls aftermarket services growth. Position emphasizes technical support and customer satisfaction management.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $104,200 - $173,700 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
Own and manage contract setup, delivery, and financials (Revenue & CM).
Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
Act as the first point of contact for all contract and customer-related issues.
Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.

Requirements

What you’ll need

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience)
6+ years experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management
50% travel
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management
6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering
High proficiency with computer tools (MS Office suite)

Benefits

Comp & perks

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Contract ManagementFinancial AnalysisProgram ExecutionProblem ResolutionTechnical Support

Soft Skills

Strong Communication SkillsInterpersonal SkillsLeadership Skills