Senior Services Manager – Customer Service Management

GE Vernova

Manage customer service activities and maintenance of GE Vernova’s power generation products. Ensure operational quality and timeliness while serving as a technical point of contact for customers.

Posted 7/8/2026full-time🇺🇸 United StatesSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Requires specialized knowledge within the function
Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
Stays informed of industry trends that may inform work
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
Has ability to assess quality of information given and ask pertinent questions to stakeholders
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
Uses multiple internal and some external sources outside of own function to help arrive at a decision
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
Communicates difficult concepts and may influence others' options on particular topics
May guide others to consider a different point of view.

Requirements

What you’ll need

Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
Ability to work up to 25% of the time at the site

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Field ExperienceHeavy Duty Gas TurbineSteam PowerOperational ManagementProduct Management

Soft Skills

Problem SolvingCommunicationJudgmentInfluencingCollaboration

Certifications

Bachelor’s DegreeAssociates Degree