Customer Success Manager – Controls, NAM

GE Vernova

Customer Success Manager managing relationships with contractual customers to drive growth in aftermarket services for GE Controls Products. Responsible for training, support, and customer engagement strategies.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $104,200 - $173,700 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Managing and developing strong relationships with existing contractual customers
Generating controls aftermarket services growth in the existing contractual customer base
Primary point of contact ensuring product and service value in customer business goals
Driving growth in contractual base with existing and next generation of Controls Lifecare Service (CLS)
Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy
Own and manage contract setup, delivery, and financials (Revenue & CM)
Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development
Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS
Execute comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback
Act as the first point of contact for all contract and customer-related issues
Develop and maintain technical knowledge to educate customers on product and service value, driving CLS upsell opportunities
Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services
Provide continuous insight and relay the voice of the customer to internal teams

Requirements

What you’ll need

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience)
6+ years experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management
50% travel
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management
6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering
High proficiency with computer tools (MS Office suite)

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

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Hard Skills & Tools

Contract ManagementProgram ExecutionProblem Analysis and ResolutionTechnical SupportProposal Development

Soft Skills

Strong Oral CommunicationStrong Written CommunicationInterpersonal SkillsLeadership Skills