Lead Services Specialist – Customer Contract Management

GE Vernova

Lead Services Specialist managing customer contract management services at GE Vernova. Acting as the single point of contact for technical and business support to customers in assigned regions.

Posted 7/1/2026full-timeRemote • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles
Acts as a resource for colleagues with less experience.
May lead small projects with low risks and resource requirements.
Conveys performance expectations and may handle sensitive issues.

Requirements

What you’ll need

Bachelor's degree
Relevant experience in the Services & Customer Service Management
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
This position requires prior experience in a customer facing role
The candidate should be willing and able to travel at least 50% of the time
Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs.

Benefits

Comp & perks

Relocation Assistance Provided: Yes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Bachelor's DegreeTechnical Discipline KnowledgeAnalytical ThinkingDocumentationPlanningProgram Execution

Soft Skills

Oral CommunicationWritten CommunicationPeople ManagementJudgmentPerformance Development