Customer Fulfillment Manager

GE Vernova

Customer Fulfillment Manager at GE Vernova contributing to outage planning and logistics for power generation services. Responsible for customer billing and communication within the assigned portfolio.

Posted 6/24/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$97,800 - CA$146,700 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
Manage project controls for outages within assigned customer base
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for the distribution and collection of Customer Feedback surveys
Update and maintain input in GE’s OneSteam ERP system
Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Requirements

What you’ll need

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills
You must have legal authorization to work in Canada

Benefits

Comp & perks

Discretionary annual bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingcollectionsproject controlsoutage planninginvoice generationtime sheet calculationcustomer feedback surveysfinancial knowledgecontractual experienceforecasting

Soft Skills

communicationorganizational skillsinterpersonal skills

Certifications

Bachelor’s DegreeHigh School DiplomaGED