Lead Services Account Manager

GE Vernova

Lead Account Services Manager engaging with customers in heavy industry to drive service success and grow business opportunities. Collaborating with teams across GE Vernova to deliver high-quality service.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $91,400 - $152,200 per yearWebsite

About the role

Key responsibilities & impact

Frequently engage and follow up with customers to win services projects and meet growth initiatives
Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues
Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE
Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base
Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order
Perform customer site visits and/or hold routine calls to build business relationships and upsell services
Share lessons learned to increase standardization and efficiencies
Responsible for all financial metric report outs for services and parts supplied to customers

Requirements

What you’ll need

Bachelor’s degree in Engineering or Business from an accredited university
Minimum 5 Years’ experience in heavy industry environment with customer interaction
Experience in a customer facing Service Delivery or Project Management position, within a Service environment
Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes
Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines
Attention to detail on financial tracking and reporting of services
Embracing ownership & accountability that drive customer solutions and services profitability
Strong verbal, written, presentation, and interpersonal communication skills
Proven ability to prioritize workload and shift activities to meet business needs and department goals
Quick learner and embrace departmental policies, procedures, and practices
Proven track record of demonstrating a high degree of personal and professional ethics and integrity

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementfinancial trackingservice deliverycustomer servicetechnical knowledgeproblem resolutionservice offeringscontract compliancereportingupselling

Soft Skills

communicationinterpersonal skillsattention to detailownershipaccountabilityrelationship managementprioritizationadaptabilityintegritypresentation skills

Certifications

Bachelor’s degree in EngineeringBachelor’s degree in Business