Senior Manager – ServiceNow Platform Architecture, Engineering

GE Vernova

Senior Manager leading GE Vernova's ServiceNow platform architecture and engineering efforts for 120,000+ global users. Driving governance, platform maturity, and team development as part of digital transformation.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $127,600 - $212,600 per yearWebsite

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Hard Skills

ServiceNow platformITSMITOMSPMJavaScriptGlideAPIFlow DesignerIntegration HubREST APIsCommon Service Data Model (CSDM)

Soft Skills

team developmentperformance managementstakeholder managementexecutive communicationleadershipmentoringprogram managementproject managementcross-functional coordinationagile delivery

Tools & Technologies

ServiceNowLDAPSSOSAMLSDLCenterprise integration patternshigh-availability architecturemetricsKPIsvendor relationship management

Industry Keywords

digital transformationplatform governanceaudit requirementsSOX controlschange managementservice managementinvestment prioritizationbusiness outcome trackingcost optimizationrelease calendar coordination

Tech Stack

Tools & technologies

ITSMJavaScriptSDLCServiceNow

About the role

Key responsibilities & impact

Own the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiatives
Define platform governance frameworks, architectural standards, and development guardrails that balance innovation with stability
Drive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunities
Partner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflows
Lead platform licensing strategy, entitlement optimization, and vendor relationship management
Design and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture)
Manage release calendar coordination, deployment orchestration, and stakeholder communication across all ServiceNow changes
Lead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progression
Ensure platform adherence to SOX controls, audit requirements, and regulatory standards through disciplined SDLC practices

Requirements

What you’ll need

8-12+ years of ServiceNow platform experience with demonstrated progression from technical contributor to architecture and leadership roles
Deep expertise in ITSM, ITOM, and SPM modules with proven ability to architect and deliver enterprise-scale implementations
Hands-on proficiency in platform administration, scripting (JavaScript, GlideAPI), Flow Designer, and Integration Hub
Strong working knowledge of REST APIs, LDAP, SSO/SAML, and enterprise integration patterns
Experience architecting and governing Common Service Data Model (CSDM) implementations
Demonstrated knowledge of Service Management in large corporations, particularly SACM and Change Management processes
Significant experience working in heterogeneous IT infrastructure environments with various systems, technologies, and platforms
3+ years managing technical teams with demonstrated success in team development and performance management
Proven track record leading agile delivery teams, managing backlogs, and coordinating cross-functional initiatives
Strong program/project management capabilities with ability to manage multiple concurrent initiatives
Exceptional stakeholder management and executive communication abilities

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off