Customer Portfolio Manager – CPM

GE Vernova

Customer Portfolio Manager at GE Vernova managing customer relationships and profitability for Gas Power contracts. Responsible for service agreement management, customer communication, and outage planning.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to FieldCore
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Organize pre-outage, post-outage and outage milestone meetings
Be responsible for all customer invoicing/credit memo processing
Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups

Requirements

What you’ll need

Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR associate's degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management
Willingness and ability to travel 50% of the time
Bachelor’s Degree preferably in a technical / engineering degree

Benefits

Comp & perks

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova
24/7 nurse-based resource
access to the Employee Assistance Program providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions
company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementcustomer relationship managementoutage planningparts orderinginvoicingtechnical supportbusiness strategysales conversionproject deliverablesP&L management

Soft Skills

communicationrelationship buildingorganizational skillsleadershipproblem-solvingnegotiationcustomer servicecollaborationstrategic thinkingadaptability

Certifications

Bachelor’s DegreeHigh School DiplomaGEDAssociate's Degree