Lead Warranty Claims – Governance Manager

GE Vernova

Lead Warranty Claims Manager at GE Vernova evaluating warranty claims for GE Gas Power Customers. Support establishing a global warranty governance framework and continuous improvement efforts.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
Review technical case resolution to support claim validity and disposition
Use Lean to drive culture, continuous improvement, and workstream productivity
Generate ideas to maximize Customer value and GE Gas Power business growth
Lead the new warranty governance framework operationalization and process improvements

Requirements

What you’ll need

Bachelor’s Degree in Engineering from an accredited university
3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)
Leadership mindset
Highly collaborative with demonstrated capability for driving change
Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
Strong communication & interpersonal skills
Brings high level of energy to the workplace and inspires others
Demonstrated capability in working within a matrixed global organization
Customer-focused with clear, concise written and oral communications to the appropriate level
Restless dissatisfaction with “the way things are done” …focused on continuous improvement
Data driven but decisive despite ambiguity
Humble, open, collaborative, and continuously learning
Passionate team member
Proactive thinker, able to anticipate outcomes and see around corners
Track record of building trust and credibility with others through results
Confidence to make decisions based on understanding product/process risks
Stretches limits with thinking, challenges the status quo
Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
Basic knowledge of LEAN techniques

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

warranty claims processingcontract terms and conditionswarranty policyPower Generation equipmentSix Sigma DMAICRoot Cause techniquesLEAN techniques

Soft Skills

leadership mindsetcollaborativecustomer-focusedstrong communication skillsinterpersonal skillscontinuous improvementproactive thinkertrust buildingdecisiveopen to learning

Certifications

Bachelor’s Degree in Engineering