Customer Service Manager – Steam Power Field Services

GE Vernova

Customer Service Manager overseeing outages and projects on GE’s Fossil steam turbines. Acting as primary contact for customer support, financial management, and technical direction.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Act as the single point of contact to the customer.
Responsible for customer portfolio P&L and growth
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region
Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning
Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.
Responsible for establishing work scope, pricing, and driving emergent work for major repair projects
Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers.
Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Requirements

What you’ll need

Bachelor’s Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and a minimum of 2 years of experience in a customer facing role)
Willingness and ability to travel 50% of the time
Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry.
Knowledge & experience within the power generation equipment.
Knowledge of Steam Turbine and Generator design, operations and maintenance
Experience planning and executing outages.
Familiarity with Contracts and Service Agreements
Strong quality background with Black Belt certification
Strong leadership, financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Demonstrated communication & organizational skills
Experience establishing credibility and developing relationships with challenging customers.

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

power generation equipmentSteam Turbine designGenerator designoperations and maintenanceoutage planningoutage executionContractsService AgreementsJob Cost Estimator (JCE)transactional (TX) proposals

Soft Skills

leadershipfinancial skillscommercial skillscommunication skillsorganizational skillsrelationship buildingcustomer satisfactionnegotiationteam leadershipproactive approach

Certifications

Black Belt certification