Technical Account Manager

GE Vernova

Technical Account Manager at GE Vernova focusing on managing relationships with North America utility customers through innovative software solutions and technical partnership. Responsible for customer success with ADMS and AEMS software.

Posted 4/23/2026full-timeCalifornia, Washington • 🇺🇸 United StatesSeniorLead💰 $104,200 - $173,700 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices
Deliver high value support to execute contractual requirements
Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback
Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs
Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders
Provides account management for Premier Support and escalated accounts
Proactively triage, track and prioritize customer issues based on business impact and urgency
Regularly provide account health updates, root cause analysis of major incidents and progress on open items
Identify trends and recurring issues, recommending systemic solutions or product enhancements

Requirements

What you’ll need

BS/BA in Computer Systems, Information Technology, Electrical Engineering or related technical degree
ADMS/AEMS technical knowledge
8 years of experience managing customer relationships and case management
Proven track record of problem analysis, identification and resolution
Ability to work independently with passionate productivity
Ability to learn and interpret customer issues
Strong troubleshooting & debugging skills
Excellent communication skills (verbal and written)
MS office applications (Word, PowerPoint, Excel) and MS Outlook competency

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ADMSAEMStroubleshootingdebuggingproblem analysiscase managementroot cause analysisproduct enhancementsscalabilityintegration

Soft Skills

communicationrelationship buildingindependent workproductivitycollaborationcustomer focusproblem resolutionprioritizationstrategic guidancetactical guidance