GE Vernova

Customer Service Leader – Aero Services

GE Vernova

full-time

Posted on:

Location Type: Office

Location: Mexico City • Mexico

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Job Level

Senior

About the role

  • Provides the necessary support for pre- and post-contract administration and management, including oversight of contract terms and conditions and claims management
  • Responsible for the profitability and customer satisfaction for assigned contracts
  • Provide both service agreement, and time and material program management
  • Assist in sales campaigns for new contracts and proposals
  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts
  • Function as liaison between internal organizations and customers for assigned contracts

Requirements

  • Significant experience in the Services & Customer Contract Management
  • Knowledge level is comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
  • Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively.
Benefits
  • Relocation Assistance Provided: No
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer satisfactioncontract managementclaims managementsales campaign supportissue resolutionliaisonexecution-orientedorganizational complexitycontractual requirementstimeline management
Certifications
Master's degreeBachelor's degree