Customer Service Leader – Aero Services

GE Vernova

Customer Service Leader overseeing contracts and customer satisfaction in Mexico. Providing administrative support, managing risk activities, and ensuring customer satisfaction for assigned contracts.

Posted 4/17/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Provides the necessary support for pre- and post-contract administration and management, including oversight of contract terms and conditions and claims management
Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement, and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Function as liaison between internal organizations and customers for assigned contracts

Requirements

What you’ll need

Significant experience in the Services & Customer Contract Management
Knowledge level is comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively.

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer satisfactioncontract managementclaims managementsales campaign supportissue resolutionliaisonexecution-orientedorganizational complexitycontractual requirementstimeline management

Certifications

Master's degreeBachelor's degree