Associate Project Manager
GE Vernova
Job Level
Mid-LevelSenior
About the role
- Serve as the primary technical relationship owner post-deployment, ensuring alignment with customer business objectives
- Act as first point of escalation for customer issues; coordinate cross-functional teams for timely resolution
- Build executive and operational relationships within customer organizations and position GE Vernova as a trusted partner
- Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio
- Collaborate with customers to understand operational use cases and ensure solution adoption, configuration, and utilization
- Translate complex technical features into business value and align with customer goals and outcomes
- Monitor customer health; proactively identify retention risks and expansion opportunities
- Lead regular check-ins, business reviews, and success planning sessions; support renewals by demonstrating delivered value
- Lead Root Cause Analysis (RCA) efforts after critical issues and drive continuous improvement
- Act as internal voice of the customer; provide feedback to Product, Engineering, Support, and other stakeholders
- Contribute to development of best practices and scalable customer success strategies
Requirements
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field
- Significant experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors
- Strong technical acumen with the ability to quickly learn and articulate complex software solutions
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Ability to document, plan, market, and execute programs
- Established project management skills
- Preparedness to undergo background checks and security clearance processes as required by Norwegian regulations (PDA, Energy Act)
