Senior Customer Support Engineer
GE Vernova
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
- Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and program manage root cause analysis/investigation activities for product technical issues.
- Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
- Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
- Support customer technical review meetings and present recommendations to champion GE's commitment technical solution Support unplanned/forced outages to meet reliability/availability goals
- Travel to customer location support customer technical review meetings and present recommendations Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration.
- Maintenance of fleet data, outage management Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
- Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
Requirements
- Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
- Minimum of 8 years of experience in installation/ commissioning/ maintenance/ engineering of GE gas turbines specially E class units
- Minimum of 8 years of experience with power plant design and upgrades, including system analysis and testing
- Strong working knowledge of various GE Gas Turbine and Balance Of Plant equipment.
- Ability to travel 25-50% of the time
Benefits
- Relocation Assistance Provided: Yes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
engineering principlesanalytical skillsroot cause analysissystem analysistestinginstallationcommissioningmaintenanceGE gas turbinesBalance Of Plant equipment
Soft Skills
customer relationship managementtechnical leadershipcommunicationprogram managementproblem-solvingteam collaborationpresentation skillsorganizational skillsinterpersonal skillstechnical oversight
Certifications
Bachelor's degree in Engineering