Head of Service Project Management – Germany, Benelux
GE Vernova
full-time
Posted on:
Location Type: Hybrid
Location: Kassel • 🇩🇪 Germany
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Lead and define the strategic execution of service projects, ensuring on-time delivery, customer satisfaction, and adherence to budget
- Maintain customer communication and ensure high customer satisfaction
- Coordinate sales pacing in compliance with revenue recognition rules
- Conduct project portfolio reviews (approximately 100–200 projects)
- Support project execution and facilitate collaboration with regional Sales teams
- Monitor and approve margin deviations
- Identify, manage and escalate risks and opportunities
- Oversee cash collection, including overdue accounts and retentions
- Ensure consistency, alignment and efficiency across all direct departments
- Reinforce project management competencies (communication, planning, cost assumptions, sales planning, contract management)
- Maintain continuous communication and delivery alignment across departments, including running workshops
- Improve contract management with a strong focus on return on equity regarding contract terms and conditions
- Provide quarterly reporting on sales, margins, cash-in and finished goods
- Manage order requests and overdue orders in coordination with the Global Supply Chain function
- Monitor under- and over-recovery of direct hours to ensure salaries, facility costs, vehicles and tools are sufficiently covered via overhead on hourly rates
- Track and drive quality and customer satisfaction KPIs
Requirements
- Technical university degree (e.g., production technology, process engineering, mechanical engineering, electrical engineering)
- 10–15 years of relevant hands-on experience in similar roles
- 5–7 years of management experience with personnel responsibility
- Strong knowledge of portfolio management, project management workflows, lean processes and continuous improvement methodologies
- Product knowledge in our industry and/or high-voltage products is highly valued (e.g., circuit breakers, hybrid switchgear, instrument transformers)
- Familiarity with ERP (Enterprise Resource Planning) processes
- Ability to understand and interpret key business performance indicators
- Fluency in English and German, both written and spoken
- Proven experience collaborating across functions in a matrix organization
- Confident interpretation of regulations, standards and technical specifications
- Strong experience with SAP, with focus on Project Management and Engineering modules
- Proficiency in MS Office applications (e.g., Excel, PowerPoint)
- Willingness to travel nationally and internationally (around 15% annually within the region)
Benefits
- Professional growth: dynamic team, extensive resources and training to develop your skills
- Fast-growing industry with cutting-edge projects: involvement in high-profile, innovative initiatives
- Global exposure: collaboration with a diverse, international network of industry experts
- Collaborative environment: supportive culture that fosters creativity and teamwork
- Career advancement: opportunities for leadership and professional growth within the organization
- Competitive compensation package plus corporate benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
portfolio managementproject management workflowslean processescontinuous improvement methodologiescontract managementcash collectionrisk managementcustomer satisfaction KPIsbusiness performance indicatorshigh-voltage products
Soft skills
communicationplanningcollaborationcustomer satisfactionmanagementproblem-solvingorganizational skillsleadershipadaptabilityinterpersonal skills